Contacting Billing for Payment Issues

If you encounter issues with invoices, subscription payments, or refunds, the billing department is available to assist you. Addressing payment problems quickly helps avoid service interruptions and ensures accurate account records.

To contact billing:

1. Go to the Billing section of your account.
2. Click Contact Billing or submit a support ticket under the Billing category.
3. Include your invoice number, payment method, and a description of the issue.
4. Submit your request. Billing agents will review and respond within 1–3 business days.

Common billing inquiries include:

• Invoice discrepancies or missing charges
• Updating payment methods or billing information
• Requesting refunds or cancellations
• Clarification on subscription plan charges

Providing accurate and complete information helps our billing team resolve your issue efficiently.

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